20 years designing systems where the stakes are real.

I’ve spent my career designing for environments where users don’t have time for friction and mistakes carry real consequences — enterprise financial platforms, law enforcement case management, DoD combat systems, healthcare infrastructure, large-scale SaaS. The work has always been about making complex systems feel obvious to the people who depend on them.

I started as a human factors engineer — applying cognitive psychology and usability research to military and biometric systems. That foundation shaped how I approach every design problem: start with how people actually think and work, not with what would be technically convenient to build. Understanding the domain before touching a design tool isn’t a nice-to-have. It’s the job.

Most UX problems are structure problems first. If the underlying information architecture is right — if users always know where they are, what they can do, and what happens next — the surface design almost takes care of itself. That philosophy has guided everything from enterprise-scale design systems to individual screen interactions. It holds in every industry, for every type of user.

Much of my work has been in high-complexity enterprise environments — large-scale platforms with dense data, multiple user types, compliance requirements, and real operational stakes. That experience translates directly to any organization building or modernizing systems that people depend on to do serious work. Outside of that, I run Tech Confident Creator (techconfidentcreator.com), helping service businesses build and manage their web presence — different context, same core skill.