UX Design & Strategy
Designing systems people actually use.
I’m Jeff Young — a strategic UX and product design leader with 20+ years of experience turning complex, high-stakes enterprise systems into clear, usable workflows. I work in environments where the stakes are real, the systems are dense, and the users can’t afford friction.
About the work samples on this site: All projects shown here were done for clients under NDA. These are not screenshots of the final implementation — they are sanitized, representative versions created specifically for this portfolio. Real system names, agency identifiers, user data, and organizational details have been replaced with generic placeholders. The design patterns, information architecture decisions, and interaction models are accurate to the real work. I’m happy to walk through any of these in detail.
Selected Work
Enterprise modernization, one module at a time.
All work shown was done under NDA. Screenshots are sanitized — names and identifiers have been replaced with generic placeholders. Design patterns and interaction models are representative of the actual work. A note on outcomes: these were long-term enterprise modernization programs; traditional analytics were often not in place to measure UX impact by the numbers. Outcomes are qualitative and reflect user feedback, stakeholder adoption, and design system maturity.
Federal Financial Platform · Enterprise SaaS · UX Lead
Federal Financial Platform — Enterprise Acquisition & Budget Management
A 25-year-old federal financial platform used by 50+ agencies needed a modern UX layer — built incrementally, module by module, across a multi-year engagement. Six distinct workflow areas redesigned: data hub dashboard, automated transaction matching, credit card reconciliation, itemized request management, task management, and a cross-functional task inbox.
Federal Procurement · Dashboard · Solo
Regional Confirmation Dashboard — Proactive Compliance Visibility
Regional U.S. diplomatic posts worldwide needed a way to track and confirm monthly procurement data — proactively, before compliance issues emerged. Replaced an antiquated tool with a two-level dashboard: regional overview with confirmation status by post, drilling down to post-level discrepancy detail with direct action capability.
Federal Benefits · Portal · Filing Workflows
Plan Administration Portal — Pension Filing System Redesign
A 15–20 year old pension plan administration portal replaced with a modern filing experience — including a gate-by-gate timeline component showing plan administrators exactly where each filing stands and what action is needed next.
Federal Law Enforcement · Case Finance · Solo
Case Finance Tracker — Field-Level Budget Management
Field agents needed a faster way to track income, expenses, and offsets against case budgets. Replaced a fully manual process (upload statement + manually key every line item) with a parsed import flow and drawer-based entry that kept agents in context throughout.
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Let’s talk about your next project.
Available for federal and enterprise UX engagements. Happy to walk through any of the case studies in depth on a call.
Resume available on request.